The Challenge

To install (2) monitor arms, (2) monitors, and (1) connectivity unit at each desk at 34+ locations including Puerto Rico. With each location having different quantities of desks, some having over 80, the pre-arrival organization by our project managers was crucial for the success of our technicians on-site.

Our Solution

Many of the sites were completed after hours and took anywhere between 2-7 days to complete in full. To ensure all expectations were aligned, a project manager was physically on site at each location. Our on-site teams confirmed that each monitor was properly programmed, time zone was set, and all debris removed. 

Updates were shared in real time through our Field Service application and made available in our Customer Portal to reduce any disconnect among the parties involved during the course of the project.