As of March 23, 2020

COVID-19 Pre-Arrival Checklist Implemented

As of March 20, 2020, Snap’s IT Department implemented a COVID-19 Pre-Arrival Checklist to screen our network of nationwide technicians on all jobs during this national emergency we are all facing. To streamline our ability of gathering this information, the checklist has been incorporated into our mobile app and allows Snap to proactively recognize exposure risks and protect your customers.

The screening questions within the COVID-19 Pre-Arrival Checklist are based on current preventative measures provided by the CDC. We are able to report off of the checklist data on all of your jobs if needed, and will continue to adapt as further information becomes available from the CDC.

Signature Policy Revised

In light of recent social distancing measures put in place throughout the US and Canada, if your customer does not want to complete the signature portion of our service ticket, our technicians will note “Waived – COVID-19” in the job completion details on the service ticket. The safety of our technicians and your customers are our highest concern and we are committed to doing our part to help prevent the spread of COVID-19 in the communities we all serve.

We are happy to answer any questions you might have. Please know that we will continue to assess the situation and implement solutions that instill an additional level of confidence within the services that Snap provides to our partners.


As of April 2, 2020

COVID-19: Travel and Work Restrictions by Region

The following is a list of regions that have implemented or announced plans to implement transportation, movement, and/or work restriction directives. We continue to update this list of states and major cities as regions execute new or adapt current orders. In response to every issued directive we maintain our stance that our A/V and General Labor service providers offer essential services and as such qualify as exemptions. We have been successful in continuing operations in any affected areas as normal. We will continue to closely monitor all directives.

Snap has distributed general guidelines to our service providers to assist them in explaining or clarifying our essential services to any authorities upon request. While their general requirements are largely similar, states and cities are utilizing different language and implementing their own versions. We are also adapting our guidelines for our network to navigate their own region’s specific directives so that our technicians are supported with the tools they need to go about business as usual.

  • Alabama:
    • Birmingham: “A Shelter in Place” order establishing a public safety curfew went into effect on 3/24/20 and will continue through 4/3/20. The order directs all individuals to remain in their places of residence except as further provided in the ordinance. All businesses not on the Non-Essential Businesses List are permitted to continue operations. We have not experienced disruption to our service capabilities.
  • Alaska: A “Social Distancing” mandate went into effect on 3/28/20 and will continue through 4/11/20. The order directs all persons in Alaska, except for those engaged in essential health care services, public government services, and essential business activities, to remain at their place of residence and practice social distancing.
  • Arizona: A “Stay Home, Stay Safe, Stay Healthy” order went into effect on 3/30/20. The order directs all residents to limit their time away from their place of residence but allows businesses classified as Essential Functions to remain open and maintain operations.
  • California: A “Stay at Home” order went into effect on 3/19/20 which directs all individuals living in the state to stay home or at their place of residence except as needed to maintain continuity of operations of the federal critical infrastructure sectors. We have not experienced disruption to our service capabilities.
    • San Francisco: A “Shelter-in-Place” order went into effect on 3/18/20 and will continue until 4/7/20. The directive requires all individuals to stay home except for certain essential activities and work to provide essential business. We have not experienced disruption to our service capabilities.
  • Colorado: A “Stay at Home” order went into effect on 3/26/20 and will continue through 4/11/20. The order directs residents to stay at home except for essential activities and all businesses other than those qualified as “Critical Businesses” to temporarily close.
  • Connecticut: A “Stay Safe, Stay Home” order will go into effect at 8pm on 3/23/20 and will continue through 4/22/20. The order directs all non-essential businesses to implement any telecommuting or work from home procedures that they can safely employ.
  • Delaware: A “Stay at Home” order will go into effect on 3/24/20 which directs individuals to shelter-in-place at their residence and orders all non-essential businesses to close.
  • Florida: A statewide “Safer at Home” order will go into effect on 4/3/20. The order directs residents to limit their movements and personal interactions outside of their home to only those necessary to obtain or provide essential services or conduct essential activities as established in Miami’s previous Shelter in Place order. We will closely monitor this new directive.
    • Miami: A “Shelter in Place” order went into effect on 3/24/20. The order directs residents to stay at home except for specific essential activities and work. We have not experienced disruption to our service capabilities.
    • Southern Florida: A “Safer at Home” order for Southern Florida, specifically Miami-Dade County, Broward County, Palm Beach County, and Monroe County, went into effect on 3/30/20. The order directs residents to stay at home except for specific essential activities and work as established in Miami’s previous “Shelter in Place” order.
  • Georgia:
    • Atlanta: A “Stay at Home” order went into effect on 3/24/20 and will continue through 4/7/20. The order directs residents to stay at home aside from exceptions for essential services and businesses. We have not experienced disruption to our service capabilities.
  • Hawaii: A “Stay at Home” order will go into effect on 3/25/20 and will continue through 4/30/20. The order directs all residents to stay at home unless performing an essential activity or to perform work in an essential business.
  • Idaho: An “Order to Self-Isolate” went into effect on 3/25/20 and will continue through 4/15/20. The order directs residents to self-isolate at home as much as possible while ensuring essential services and business remain available.
  • Illinois: A “Stay at Home” order which directs all business and operations in the state, except essential business and operations, to cease all activities within the state went into effect on 3/22/20 and will continue until 4/7/20. We’re closely monitoring this new directive but have not experienced disruption to our service capabilities.
    • Chicago: We have heard that some residential buildings are denying access to any external service providers. Thus far these restrictions appear to be at the building’s discretion and not related to any citywide order.
  • Indiana: A “Stay at Home” order will go into effect on 3/25/20 and will continue through 4/7/20. The order directs residents to only go out for essential errands, work, or business.
  • Kansas: A “Stay at Home” order went into effect on 3/30/20. The order directs residents to stay at home unless performing essential activities and allows businesses identified as essential functions in the Kansas Essential Function Framework (KEFF) to remain open.
  • Kentucky: An “Executive Order” will go into effect at 8pm on 3/23/20 which directs all in-person retail businesses that are not life-sustaining to close. For now the order does not extend beyond retail business.
  • Louisiana: A “Stay at Home” order will go into effect at 5pm on 3/23/20 which limits the operations of all non-essential businesses by reducing operations to continue with minimum contact with members of the public and essential employees, while requiring proper social distancing.
    • New Orleans: A “Stay at Home” order went into effect on 3/16/20 which directs residents to stay at home unless performing essential functions and essential service providers to comply with social distancing guidelines. We have not experienced disruption to our service capabilities.
  • Maine: A “Stay at Home” order will go into effect on 4/2/20. The order directs all residents to stay at home except those conducting or participating in Essential Activities and those working at Essential Businesses and Operations that are not required to close. We will closely monitor this new directive.
  • Maryland: As an amendment to a previous order, a new “Stay at Home” directive will go into effect on 3/30/20. The order directs all residents to stay at home except to perform certain Essential Activities and directs all Non-Essential Businesses to close.
  • Massachusetts: An “Essential Services and Revised Gatherings” order went into effect on 3/23/20 which directs non-essential businesses and organizations to close their physical workspaces and facilities to customers, workers, and the public.
  • Michigan: A “Stay Home, Stay Safe” order went into effect on 3/24/20 and will continue through 4/13/20. The order directs all non-critical businesses to temporarily close and all residents to stay home or six feet away from others.
  • Minnesota: A “Stay at Home” order will go into effect on 3/27/20 and will continue through 4/10/20. The order directs all residents to stay at home or in their place of residence except to engage in the Activities and Critical Sector work set forth.
  • Missouri:
    • Kansas City: A “Stay at Home” order will go into effect on 3/24/20 and will continue through 4/23/20 which directs all residents to stay at home unless performing an essential activity or working for an essential business.
    • St. Louis: A “Stay at Home” order will go into effect at 6pm on 3/23/20 and continue through 4/22/20 which directs all individuals to stay at home unless performing essential activities and all non-essential business to cease most activities.
  • Montana: A “Stay at Home” directive went into effect on 3/28/20. The order requires residents to stay home and temporarily closes all non-essential businesses and operations.
  • Nevada: An emergency directive went into effect on 3/20/20 and will continue through 4/17/20. The directive orders all residents to stay home and all non-essential businesses to close. We have not experienced disruption to our service capabilities.
  • New Hampshire: A “Stay at Home” order went into effect on 3/27/20. The order directs all residents to stay home and all non-essential businesses (as outlined in Exhibit A) to close.
  • New Jersey: A “Stay at Home” order went into effect on 3/21/20 which directs all residents to stay at home and all non-essential businesses to close. We have not experienced disruption to our service capabilities.
  • New Mexico: A “Stay at Home” order went into effect on 3/24/20 and will continue through 4/10/20. The order directs all residents to stay at home and all non-essential businesses to close.
  • New York: A “New York State on PAUSE” order went into effect on 3/22/20 which mandates 100% closure of non-essential businesses statewide. We’re closely monitoring this new directive but have not experienced disruption to our service capabilities.
    • New York City: We have heard that some residential buildings are denying access to any external service providers. Thus far these restrictions appear to be at the building’s discretion and not related to any citywide order.
  • North Carolina: A “Stay at Home” order which will go into effect on 3/30/20 and will continue for 30 days from that date. The order directs all individuals to stay at home except for Essential Activities or to participate in or access COVID-19 Essential Businesses and Operations. It’s our stance that our A/V and General Labor service providers qualify as essential under the definitions provided by the government.
  • Ohio: A “Stay at Home” order went into effect on 3/23/20 and will continue through 4/6/20 which directs all persons to stay at home unless engaged in essential work or activity.
  • Oregon: A “Stay Home, Save Lives” order went into effect on 3/23/20 which directs all residents to stay at home to the maximum extent possible and which adds to the list of businesses that will be temporarily closed.
  • Pennsylvania: The order for all but “life sustaining” businesses to shut down went into effect on 3/19/20. We have not experienced disruption to our service capabilities.
    • Philadelphia: An order for all residents to “stay at home” went into effect on 3/23/20. We’re closely monitoring this new directive but have not experienced disruption to our service capabilities.
  • Rhode Island: A “Stay at Home” order went into effect on 3/28/20. The order requires certain retail in-person operations to close. The order references the Department of Business Regulation which further clarifies that the state has not deemed any business essential or non-essential at this time. We will closely monitor for news of any modifications to the order.
  • Tennessee: A “Safer at Home” order went into effect on 3/31/20. The order urges all residents to stay at home, except for when engaging in Essential Activity or Essential Services. We will closely monitor this new directive.
    • Memphis: A “Safer at Home” order will go into effect on 3/24/20 and continue through 4/7/20. The order directs all residents to stay inside their homes unless they are engaged in certain essential activities. We have not experienced disruption to our service capabilities.
    • Nashville: A “Safer at Home” order which went into effect on 3/23/20. The order directs all residents to stay inside their homes unless they are engaged in certain Essential Activities and orders all Non-Essential Businesses to close. We have not experienced disruption to our service capabilities.
  • Texas:
    • Dallas: A “Shelter-in-Place” order went into effect 3/23/20 and will continue through 4/3/20. The order directs that people may leave their residences only for essential activities or to operate essential businesses. We will closely monitor this new directive.
  • Virginia: A Statewide Order will go into effect on 3/24/20 and will continue through 4/23/20. The directive orders the closure of certain non-essential businesses and urges residents to avoid non-essential travel outside the home. Certain essential businesses, organizations, and facilities may remain open.
  • Washington: A “Stay Home, Stay Healthy” order went into effect on 3/24/20 and will continue through 4/6/20. The order directs people to stay at home except to conduct or participate in essential activities and/or for employment in essential business services.
  • Washington, D.C.: An order mandating the closure of non-essential businesses went into effect on 3/25/20 and will continue through 4/24/20.
  • West Virginia: A “Stay at Home” order will go into effect on 3/24/20 which directs all residents to stay at home unless performing an essential activity and all non-essential business to temporarily cease operations.
  • Wisconsin: A “Safer at Home” order will go into effect on 3/25/20 and will continue through 4/24/20. The order prohibits all non-essential business and prohibits all non-essential travel.